What we do
first direct is banking’s best kept secret. We’re a bank that absolutely has its customers at its heart – which is demonstrated through the amazing numbers of awards we win for customer service, not just in the banking sector but across all sectors. We were the UK’s first phone bank and now we’re a fantastic digital business, powered by amazing humans.

And we only want to make that better. We have ambitious plans to make the most of our current market position to really grow the first direct business. To do this we invest in maintaining a best in class IT team. first direct IT works really closely with other business teams to ensure we create the right solutions for both the business and the customer and to support our strategic plans.

first direct is a member of the HSBC group and is one of the major contributors of profit to the Retail Banking & Wealth Management businesses (that’s everyday banking and investments to you and me). Retail banking services over 50 million customers globally and offers a whole range of banking products and services.

HSBC’s vision is to ‘Build banking’s leading technology company’ and first direct wants to lead the way.
The types of digital roles in our organisation

The typical roles we have in Leeds range from Project and Portfolio Management through to Engineering and Service Management. We’re regularly hiring for:

  • Agile Scrum Masters
  • Technical Architects
  • Engineers (typically iOS, Android, full stack & platform)
  • Test Specialists
  • Business Analysts
  • Service Analysts
The skills and qualifications we look for

We’re interested in people with the right attitude and an aptitude for digital products, with ambition and eagerness to develop taking priority over qualifications.

We take pride in pioneering amazing service, and we look for people who can embed this passion into developing great digital solutions.

The roles we see growing in the future

Our future growth is likely to be in our engineering discipline – predominantly iOS, Android, full stack and Platform Engineers.